Terms & policies.

Deposits & Payment Terms

• A 50% non-refundable deposit is required to secure your materials, begin design work, and reserve your project to the build schedule.

• The remaining balance is due upon project completion and prior to pickup/delivery.

• Deposits become non-refundable once materials are ordered or work has begun.

• Custom orders over $10,000 may require a progressive payment schedule.

Lead Times & Schedule

• Lead times vary depending on project complexity and current workload. Typical timelines range from 6–16 weeks after deposit and design approval.

• Lead times are estimates, not guarantees. High-quality, handcrafted work takes time; communication will be provided if timelines shift.

Design, Customization & Approval

• All custom pieces include a design consultation and digital renderings or drawings for approval.

• Client approval is required before construction begins.

• Changes requested after approval may result in:

  • Additional design fees

  • Extended lead times

  • Increased material/labor cost

• Custom orders are handmade—small variations in color, grain, dimension, and character are part of artisanal craftsmanship.

Material Selection & Wood Movement

• Wood is a natural, living material that expands and contracts with changes in temperature and humidity.

• Minor movement, hairline cracks, or slight seasonal gaps are normal and not considered defects.

• Clients are responsible for maintaining a stable indoor environment (40–55% humidity recommended).

• Outdoor pieces will naturally weather; finishes slow aging but will not prevent it.

Finish & Color Variations

• Stain colors, epoxy shades, and finishes may appear differently when applied to various boards or species.

• Samples represent color tone, not an exact match guarantee.

• Natural variations in grain, knots, figure, and tone are inherent and celebrated in handcrafted work

Cancellations & Refunds

• Deposits are non-refundable once materials are purchased or labor begins.

• If a cancellation occurs before material purchase or labor, deposits may be refunded minus design or consultation fees.

• Custom furniture is not eligible for return after pickup/delivery.

Warranty & Repairs

Furniture Warranty

• Locust Grove Woodcraft offers a 1-year craftsmanship warranty covering structural integrity and workmanship.

• Warranty does NOT cover:

  • Wood movement due to humidity changes

  • Improper care, misuse, or neglect

  • Water damage, heat damage, or chemical spills

  • Normal wear and tear

Repairs

• Repairs outside warranty are available for a reasonable fee.

• Epoxy pieces may require periodic maintenance depending on use environment.

Pickup, Delivery & Installation

• Clients may pick up their completed piece or request white-glove delivery within Idaho and surrounding regions (fees vary).

• The client assumes responsibility for safe transportation after pickup.

• If installation is involved (floating shelves, built-ins, etc.), access instructions and site readiness must be confirmed before scheduling.

Storage Fees

• Completed projects must be picked up within 14 days of completion notice.

• After 14 days, a storage fee of $15/day may apply unless prior arrangements are made.

Photos & Marketing

• Locust Grove Woodcraft retains the right to photograph completed pieces for portfolio, social media, and marketing purposes.

• We never share client personal information or location without permission.

Customer Responsibilities

• By commissioning a piece, the customer agrees to:

  • Review and approve design documents

  • Provide accurate dimensions for built-ins or space-specific pieces

  • Maintain a stable home environment to protect natural wood furniture

  • Understand the natural characteristics and limitations of solid wood, live-edge slabs, and epoxy resin

Custom Order Acknowledgment

• Placing a deposit indicates acceptance of these policies.